Please email me as soon as possible at firstname.lastname@example.org with any concerns about your order or your bag.
Goods that for some reason do not meet the documented specs may be returned for full refund if returned in perfect, unused condition within ten days of delivery.
Goods that meet the documented specs but that don't meet with your approval may be returned for a partial refund of 50% if returned in perfect, unused condition within ten days of delivery.
A bag that is used or handled as one would expect and fails or breaks (as opposed to normal wear and tear) because of a problem in materials or workmanship, will be repaired or replaced.
Return shipping is the customer's responsibility.