1. I want to hear your concerns, questions, and complaints, and have a chance to address them to your satisfaction. Please start the process by emailing me at zanshinart(at)yahoo(dot)com.

2. Goods may be returned for full refund, if in perfect unused condition, within 10 days. Return shipping will be the responsibility of the customer.

3. An item that is used or handled as one would expect such an item to be used or handled, and fails or breaks due to a problem in materials or workmanship, will be repaired or replaced by Zanshin Art.